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ITIL Intermediate Certificate – Planning, Protection and Optimisation

About the Course

Course Duration: 4.5 days
Exam Fees Included

Price: £1515

Private Course: Click Here
This 4½ -day course leads to the ITIL® Certificate – Planning, Protection and Optimisation (PPO).  This is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

Who is it for?

This course is suitable for individuals who require a deep understanding of Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service support within an organisation.

It is particularly suitable for: Operational staff involved in:

  • Service Portfolio Management;
  • Service Catalogue Management;
  • Service Level Management;
  • Demand Management;
  • Supplier Management;
  • Financial Management
  • Business Relationship Management

Entry Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate). Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.

Exam

The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. There will be detailed learning activities with evening assignments and the examination (90 minutes) will be held on day five.

Course Objectives

This course is suitable for individuals who require a deep understanding of Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service support within an organisation.

Syllabus – Key points

  • Service design in PPO and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO

And specifically in the following key ITIL® process and role areas:-

  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Demand management
  • Challenges, critical success factors and risks for planning, protection and optimization

Purchase This Course

Training and other companies can purchase any of the training courses on this website including content and materials. To find out more please contact us:
  • Email
    Send an email to hello@tsg-tste.co.uk
  • Telephone
    Call TSG TSTE customer service on +44 (0) 20 7264 2185
  • If you are looking to sit a course, please visit our sister company www.tsg-training.co.uk

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