About the Course
Course Duration: 4.5 days
Exam Fees Included
Private Course: Click Here
This 4½ day course leads to the ITIL Certificate – Release, Control and Validation (RCV). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
Who is it for?
This course is designed for Individuals who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.
It is particularly suitable for Operational staff involved in (or likely to be involved in)
- Change Management,
- Release and Deployment Management,
- Service Validation and Testing,
- Service Asset and Configuration Management,
- Request Fulfillment,
- Service Evaluation
- Knowledge Management.