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ITIL Intermediate Certificate – Release, Control & Validation

About the Course

Course Duration: 4.5 days
Exam Fees Included

Price: £1515

Private Course: Click Here
This 4½ day course leads to the ITIL Certificate – Release, Control and Validation (RCV). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

Who is it for?

This course is designed for Individuals who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.

It is particularly suitable for Operational staff involved in (or likely to be involved in)

  • Change Management,
  • Release and Deployment Management,
  • Service Validation and Testing,
  • Service Asset and Configuration Management,
  • Request Fulfillment,
  • Service Evaluation
  • Knowledge Management.

Entry Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate). Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.

Exam

The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. There will be detailed learning activities with evening assignments and the examination (90 minutes) will be held on day five.

Course Objectives

This course is designed for Individuals who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.

Syllabus – Key points

  • The importance of service management as a practice concept and service transition principles, purpose and objective
  • The importance of ITIL release, control and validation while providing service
  • How all processes in ITIL release, control and validation interact with other service lifecycle processes
  • What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes
  • How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
  • How to measure ITIL release, control and validation
  • The importance of IT security and its contributions to ITIL release, control and validation
  • The technology and implementation considerations surrounding ITIL release, control and validation
  • Change management as a capability to realize successful service transition
  • Service validation and testing as a capability to ensure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service transition
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Request fulfilment and change evaluation to ensure meeting committed service level performance
  • Release, control and validation process roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors and risks associated with ITIL release, control and validation

Purchase This Course

Training and other companies can purchase any of the training courses on this website including content and materials. To find out more please contact us:
  • Email
    Send an email to hello@tsg-tste.co.uk
  • Telephone
    Call TSG TSTE customer service on +44 (0) 20 7264 2185
  • If you are looking to sit a course, please visit our sister company www.tsg-training.co.uk

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