About the Course
Course Duration: 4.5 days
Exam Fees Included
Private Course: Click Here
This 4½ day course leads to the ITIL Certificate – Service Offerings and Agreements (SOA). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
Who is it for?
This course is suitable for individuals who require a deep understanding of Service Offerings and Agreement processes and how they may be used to enhance the quality of IT service support within an organisation.
It is particularly suitable for: Operational staff involved in:
- Service Portfolio Management;
- Service Catalogue Management;
- Service Level Management;
- Demand Management;
- Supplier Management;
- Business Relationship Management